Refund and Returns Policy

RETURNS

SALES & CUSTOM ITEMS

• Items purchased during pop-up sales or on sale are non-returnable unless defective.
• Custom-made items are non-returnable unless defective.

CONDITIONS FOR RETURN

We accept returns for regular-priced, sale, or custom items only if:

• You received the wrong item (e.g., wrong color or size).
• You received a faulted item (e.g., tear, stain, or defect from production).

NOTE
Items damaged due to improper care that violates our care guidelines will not be accepted. Refer to our FAQ for proper care instructions.

ITEMS PURCHASED FROM RETAILERS

Items bought via third-party retailers must be returned directly to those retailers.

INITIATING A RETURN

• Contact our Customer Care Team via email within 14 working days of receipt.
• Include clear photos of the issue. Once confirmed, our team will suggest options: remake, exchange, or discount.
• Ship the faulted item back to our studio within 20 working days. After receiving it, allow up to 20 working days for processing.

PACKAGING YOUR RETURN

• Items must be in original condition, with labels and tags attached.
• Include original packaging and branding materials.

REQUESTING A REFUND

We may offer refunds if:

• You notify us within 10 working days and return the item within the window.
• The item is in perfect, reusable condition.

Once we inspect your item, we will confirm your eligibility. Approved refunds are processed within 5–10 working days. If disapproved, a discount will be provided for your next purchase.

Items returned late will not be refunded but may receive store credit.

LIABILITIES

• We are not responsible for items lost or damaged during return shipping.
• Remakes or refunds are processed only after receiving the item in perfect condition.

EXCHANGE ON AN EXISTING ORDER

• You may request an exchange within 72 hours of placing an order, for items of equal value.
• Approved exchanges reset your production timeline, which begins from the day of the exchange.